Customer Archives - MBTN Academy
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Customer

17 Aug

Posted at 06:51h in CLV, Customer, Loyalty Programs, Podcast, Promotion, RFM

In a recent INFORMS Marketing Science article, Arun Gopalakrishnan of Rice University and his colleagues completed a study based on a national hair salon regarding the impact of a simple loyalty program.  The big surprise to Professor Gopalakrishnan was that the loyalty program "didn’t increase the value of this program by getting people to go to the stores more often or spend more money on their visits, the main upside of the program was it got people to stick around with the firm as opposed to walking out and taking their business to other competitors."...

12 May

Posted at 07:54h in Customer, Entrepreneurship, Marketing, Strategy

Last week, I stumbled upon two articles that stuck in the back of my mind.  Both authors, Roger Martin and Kim Whitler, seem to asking the same question - why is marketing relegated to a secondary / support role at so many organizations when it is of strategic importance? Read more of my thoughts and find the links to these excellent articles in the full post....